OWL Feedback

Your input helps us know if our website and our online writing assistants are meeting your needs, and if you have suggestions for improving our services. Please take a minute to complete this brief survey. Thank you! Your feedback is much appreciated! For questions 1-4, please use the drop-down scale to rate your level of satisfaction with the Online Writing Lab (OWL). Please feel free to add any comments of your own as well.
1) How would you rate your overall satisfaction with the Online Writing Lab environment, the website design and offerings?
2) How would you rate your overall satisfaction with the help you received from the OWL tutors?
3) How satisfied were you with the timeliness or promptness of your response?
4) How satisfied were you with the quality of the response you received from the writing tutor? Was it clear and helpful?
5) What suggestions do you have for ways that we could improve the OWL website or our online tutoring service?
6) What made you decide to use our online writing help, as opposed to coming into the Connors Writing Center on campus in Hamilton Smith Hall Room 7? (Please select all that apply to you.) I am a commuter, so coming in to the Center is not convenient for me. I am a nontraditional student, so coming in to the Center is not convenient for me. I have a disability, so it is difficult for me to access the Center. I had difficulty getting transportation to the Center. I did not have time to come in to the Center. None of the hours at the Writing Center were convenient for me. I tried to make an appointment with a tutor, but the Center had a waiting list or did not have openings when I needed them. I prefer working in an online environment. I feel intimidated by coming to the Center or by working face to face with writing assistants. I would have come to the Center, but weather conditions were poor. I was ill and did not wish to come in to the Center.
7) If there were any other reasons why you used the OWL, please state them here:
8) Please tell us here if you have any additional feedback about the OWL or our writing assistants.

Your input helps us know if our website and our online writing assistants are meeting your needs, and if you have suggestions for improving our services. Please take a minute to complete this brief survey. Thank you! Your feedback is much appreciated! For questions 1-4, please use the drop-down scale to rate your level of satisfaction with the Online Writing Lab (OWL). Please feel free to add any comments of your own as well.

1) How would you rate your overall satisfaction with the Online Writing Lab environment, the website design and offerings?

2) How would you rate your overall satisfaction with the help you received from the OWL tutors?

3) How satisfied were you with the timeliness or promptness of your response?

4) How satisfied were you with the quality of the response you received from the writing tutor? Was it clear and helpful?

5) What suggestions do you have for ways that we could improve the OWL website or our online tutoring service?

6) What made you decide to use our online writing help, as opposed to coming into the Connors Writing Center on campus in Hamilton Smith Hall Room 7? (Please select all that apply to you.)
    I am a commuter, so coming in to the Center is not convenient for me.
    I am a nontraditional student, so coming in to the Center is not convenient for me.
    I have a disability, so it is difficult for me to access the Center.
    I had difficulty getting transportation to the Center.
    I did not have time to come in to the Center.
    None of the hours at the Writing Center were convenient for me.
    I tried to make an appointment with a tutor, but the Center had a waiting list or did not have openings when I needed them.
    I prefer working in an online environment.
    I feel intimidated by coming to the Center or by working face to face with writing assistants.
    I would have come to the Center, but weather conditions were poor.
    I was ill and did not wish to come in to the Center.

7) If there were any other reasons why you used the OWL, please state them here:

8) Please tell us here if you have any additional feedback about the OWL or our writing assistants.